Effective Date: July 23, 2024
Your privacy is important to us at Silky Silk Flowers. This Privacy Policy explains how we collect, use, and protect your information when you visit https://silkysilkflowers.com/ or engage with our services.
We may collect the following types of personal information:
Contact Information: Name, email address, phone number, shipping and billing addresses.
Payment Information: Credit/debit card details (securely processed via third-party services).
Account Information: Username and password (if you create an account).
Usage Data: IP address, browser type, operating system, and browsing behavior via cookies or analytics tools.
Marketing Preferences: Consent status for email or SMS communications.
We use the information we collect for purposes including:
Processing and fulfilling orders.
Providing customer support.
Sending order confirmations, shipping updates, and account notifications.
Sending promotional content (only if you’ve opted in).
Analyzing website performance and user behavior to improve services.
If you choose to opt-in to receive text (SMS) messages from us, either during checkout or through other forms (such as sign-up pages or pop-ups), we may send you transactional, marketing or promotional messages.
You consent to receive autodialed or pre-recorded marketing messages at the phone number you provided.
Message frequency may vary (e.g., promotions, order updates).
Message and data rates may apply.
You can opt out at any time by replying STOP to any message or contacting us at privacy@silkysilkflowers.com.
For help, reply HELP or contact our support team.
We will never sell, rent, or share your phone number with third parties for marketing purposes without your explicit consent. Your number is stored securely and used only for communications you have consented to receive.
We may share your information with trusted third parties as necessary to provide services:
Payment processors
Shipping carriers
Marketing platforms (only if you’ve opted into marketing communications)
Compliance with legal obligations (e.g., subpoenas or lawful requests)
We do not sell your personal information.
We use cookies, web beacons, and similar technologies to:
Enhance user experience.
Analyze site traffic and performance.
Offer targeted advertising (only if consented).
You may disable cookies in your browser settings.
We implement reasonable physical, electronic, and administrative safeguards to protect your data. However, no method of transmission is 100% secure.
Depending on your location, you may have the right to:
Request access to your data.
Request correction or deletion of your data.
Withdraw consent to marketing communications.
To exercise these rights, contact us at privacy@silkysilkflowers.com.
Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.
We do not knowingly collect information from individuals under the age of 13. If you believe a child has submitted personal information to us, contact us immediately.
We reserve the right to update this Privacy Policy at any time. Updates will be posted here with an updated effective date.
Contact Us:
Email: sales@silkysilkflowers.com
Phone: (210) 657-9493
Mailing Address: 11029 Harry Hines Blvd, STE B106, Dallas, Texas, 75229
