Crystal Glass Acrylic Table Center Piece Candle Holder Standing

1. Processing Time
All orders are processed within 1–3 business days. During high-order seasons or new product launches, processing may take slightly longer.

2. Shipping Time
Delivery time depends on your location and the shipping method selected at checkout. Most orders within the U.S. arrive within 3–7 business days after dispatch.

3. Shipping Charges
Shipping fees are calculated at checkout based on your delivery address, package weight, and courier rates.

4. Order Confirmation & Tracking
Once your order is placed, you will receive an email confirmation. A tracking number will be provided as soon as your package is shipped.

5. Incorrect Address
Customers are responsible for providing the correct shipping address. Silky Silk Flowers is not responsible for delays or lost packages caused by incorrect or incomplete addresses.

6. Damaged or Lost Packages
If your package is damaged or lost during transit, contact us immediately. We will assist in filing a claim with the courier. Refunds or replacements depend on courier approval.

7. International Shipping
At this time, Silky Silk Flowers primarily ships within the United States. International shipping may be limited or depend on additional charges and customs requirements.

8. Handling & Packaging
All items are carefully packaged to protect the floral arrangements during transit. Fragile items receive extra cushioning to ensure safe delivery.

9. Shipping Updates
Any changes, delays, or issues with shipping will be communicated through email or SMS (if provided).

10. Contact Us
For questions about Shipping & Handling, please contact us at:
📧 silkysilkflowers@gmail.com

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2. Return & Exchange

1. Eligibility for Returns
We accept returns only for unused, undamaged items in their original packaging. Items must be returned within 7 days of delivery.

2. Non-Returnable Items
Customized bouquets, special-made floral arrangements, and clearance items cannot be returned or exchanged.

3. Return Process
To start a return, contact us with your order number and reason for return. Once approved, you will receive return instructions and the return address.

4. Return Shipping Cost
Customers are responsible for return shipping charges. We do not provide prepaid return labels unless the item arrived damaged or incorrect.

5. Exchanges
Exchanges are only accepted if the wrong item was delivered or the item arrived damaged. Exchange requests must be made within 48 hours of delivery with photo proof.

6. Damaged or Defective Items
If your order arrives damaged, incorrect, or defective, send us clear photos within 48 hours. We will review the issue and offer a replacement or refund.

7. Refunds
After we receive and inspect the returned item, approved refunds will be processed to your original payment method within 5–7 business days. Shipping fees are non-refundable.

8. Cancellations
Orders can be canceled only if they have not yet been processed or shipped. Once an order is shipped, it cannot be canceled.

9. Contact Us
For return or exchange requests, please contact us at:
📧 silkysilkflowers@gmail.com